Customers with Disabilities
Website Accessibility
At Enterprise, we take website accessibility seriously. If for some reason you are having trouble with our website, we are available 24/7 to assist at (844) 556-4935.
Adaptive Driving Devices
Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders. Such devices are available at no additional charge.
While Enterprise Rent-A-Car will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond Enterprise's reasonable control.
Surrogate Drivers
Customers with disabilities who do not have a driver's license can still rent with Enterprise Rent-A-Car when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.
To Make a Reservation
For more information or to make a reservation; please call our National Reservation Center at (866) 225-4284. Enterprise Rent-A-Car accepts relay calls.
If You Wish to Rent a Lift-Equipped Van
Enterprise does not offer lift-equipped vans for rental. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways and Wheelers Accessible Van Rentals are such companies and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042 and Wheelers Accessible Van Rentals at reservations@wheelersvanrentals.com or (800)-456-1371. Please note that Enterprise Rent-A-Car provides this information as a courtesy to its customers only. Wheelchair Getaways and Wheelers Accessible Van Rentals are not affiliated with Enterprise Rent-A-Car or any of its subsidiaries.
Customer Service
For customer service inquiries relating to customers with disabilities, please call (866) 225-4284, email us at MobilityAdministration@ehi.com.
Enterprise.com FAQ's for Customers with Disabilities
What types of Adaptive Driving Devices does Enterprise Rent-A-Car offer to customers with disabilities?
Enterprise is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerator, spinner knobs and pedal extenders. Such devices are available at no additional charge.
What number do I call to reserve a car equipped with an Adaptive Driving Device?
To make a reservation, please call our National Reservation Center at (866) 225-4284.
How much notice should I provide if I want to rent a car equipped with an Adaptive Driving Device?
While Enterprise Rent-A-Car will always use good faith efforts to satisfy requests for vehicles with hand controls, spinner knobs or pedal extenders as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours notice.
If I'm a person with a disability and do not have a driver’s license, can I rent a car from Enterprise?
Yes. If due to a disability you do not have a valid driver's license, you may still rent a car when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.
Does Enterprise Rent-A-Car offer lift-equipped vans for rental?
We do not. In many major metropolitan areas, specialty companies offer vehicles equipped with wheelchair lifts and other devices for both short-term and long-term rental. Wheelchair Getaways is one such company, and you can contact Wheelchair Getaways at www.wheelchairgetaways.com or (800) 642-2042. Please note that Enterprise Rent-A-Car provides this information as a courtesy to its customers only. Wheelchair Getaways is not affiliated with Enterprise Rent-A-Car or any of its subsidiaries.
What should I do if I have questions or concerns regarding Enterprise's rental car services for customers with disabilities?
For customer service inquiries relating to customers with disabilities, please call (866) 225-4284, e-mail us at MobilityAdministration@ehi.com.
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